Rest assured that once you’re in the room with one of
our bespoke masters, all your questions will be answered.
Why should I buy a tailored suit, instead of an off-the-peg suit?
Just as every human is unique, so too is their physique. It’s not a case of a standardized pattern fitting all (which is exactly what you get when ordering off the peg, even if that suit is from a designer label).
A bespoke tailored suit will be made to complement your measurements exactly. For instance, some gentlemen have one shoulder higher than the other, a right hip that is slightly more prominent than the left, or an old sports injury that results in holding oneself up differently etc. – all of which will be compensated for in the making of a bespoke suit. When you put on a bespoke tailored suit, none of these idiosyncrasies will be evident – your suit will hang perfectly on you, and you alone.
How are you different to other bespoke tailors?
Our tailoring is top tier. That’s a given and should be expected when going for a bespoke suit. The things that set us apart from the rest are our level of service before during and after our tailoring sessions, fabric offerings, custom options and quality. Our quality control process is overseen by a team of 4 specialists, each of whom have over 20 years of experience in bespoke tailoring.
Where are the suits and shirts tailored?
Your suits and shirts are tailored in Hong Kong by skilled craftsmen with over 40 years of experience in bespoke tailored clothing. Quality checks are also meticulously conducted on-site.
Do you tailor for women, too?
Yes – our Womens Suits fabrics are targeted towards the discerning women in the corporate sector who seek businesswear with a contemporary flair. Appointments for our Womens Suits service must be made 8 weeks in advance.
MAKING AN APPOINTMENT
How can I get in touch?
You can also book an appointment here.
Where will the consultation take place?
We love to make it convenient for you! For all our bespoke suits and custom wear, our master tailor can take your measurements at your office or your home.
For rentals, you can visit our store at 6361 Indian River Rd #103, Virginia Beach.
Is the appointment free?
Yes. We are happy to meet you and give a presentation of our services with no obligation to purchase.
PAYMENT & DELIVERY
What are the payment terms?
We accept cash, check and all major credit cards.
Do I have to pay for duties and taxes once the clothes are shipped?
The duties and taxes are covered by Miguel’s.
How will I receive my suits or shirts?
Your clothing items will be shipped 6-8 weeks from the date of your order confirmation.
My friend and I ordered a suit/shirt together and he has received it. Why is mine delayed?
Our normal delivery time is 6 to 8 weeks. All orders are processed and undergo a rigorous Quality Control. Some orders are returned back to workshop for amendments; this process takes a few more days. Hence, one can notice a delay sometimes.
What is your price range?
The price of a suit is determined by the quality of tailoring and most importantly, the fabric. Our suits start at USD 1995 and shirts at USD 195.
How do I look after my suit?
The basic rules for suit care are:
- Do not dry-clean your suit more than 2 times a year. Finer wool wears out faster.
- Always use a hanger and hang upright
- Use dried lavender leaves and cedar wood hangers
- Rest your suit every other day
- Press your suit rather than dry-cleaning it
- Use a clothes brush and hand steamer for stains
Our tailoring process is one-of-a-kind supervised to the tiniest detail to make sure your hand-crafted quality Bespoke suits are distinct, sharp and noticed.
Can I machine-wash my shirts?
For cotton and linen shirts, it is best to wash them in cold/warm water, and hang to dry. If you tumble dry, use low heat to avoid shrinking. We do not recommend dry cleaning shirts. For more information, please visit the Aftercare section in our blog.
Can I machine-wash my suits and coats?
No. Suits, coats and trousers should be dry cleaned only. For more information, please visit the Aftercare section in our blog.
How do I edit my email and/or password?
To change your Email ID, please contact us firstname.lastname@example.org and provide us with your current and new Email ID. We will then help you set up a new account using your new email id and save your past order details.
Your password can be changed under Account Details once you log in. If you have forgotten your password, you may click “Forgot Password” on the Log In page and a link will be sent to the Email ID associated with your account.
How do I unsubscribe from receiving emails?
All the emails we send you contain a link to unsubscribe. You can click on that link to unsubscribe.
Is my information safe with you?
I have a problem, who should I contact?
You may send us an email on email@example.com
Do you have my size saved in your system?
Yes, if you are an existing (Prestige) customer then all of your measurements are saved in our system. Changes are made only when there is a request for new measurements.
I need the suit ready in 4 weeks from now. Which service can I opt for?
Please visit our Custom Online to create your garment. If you’re an existing customer, we will use the profile we have on file. If you’ve not bought from us before, you can customize your garment and select from a standard size.
Do you have a store/outlet?
We do not have a retail store or outlet. Our style advisors can travel to you anywhere in the world and provide a personalised service at favourable prices.
I am an existing customer. Can I buy my suit online on your website?
Yes. All your measurements are saved in our database allowing you to shop online. If you’d like to change a measurement, simply note this in the Measurements Remarks box which you’ll find after you have completed the customization of a garment. Our team will then personally reach out to you to confirm the measurement change and ensure the garment is made to a perfect fit.
Can I order online without meeting the tailor for measurements?
You can make a purchase using our Custom Online service. Create your garment and select from a standard size and fit before check out.
I am unable to choose the fabric to make an order. Can you help?
You have the option to order fabric swatches online and have them delivered to you. This will help you understand the colour, texture and weight of the fabric. This service is available for US$25 to cover shipping costs and will be credited to your next order.
Can I place an order over email?
If you’ve previously purchased with us offline, then yes. Simply email us on firstname.lastname@example.org with your order request and our team will be in touch to coordinate further details.
Can I reserve/save an item?
Any item can be saved in your bag online under your account. You can proceed to purchase this item any time, provided it’s still in stock.
ALTERATIONS, RETURNS AND REFUNDS
What should I do if I have some issues with the fit of the clothing and need alterations?
Alterations are free of charge for a period of 3 months from the date of delivery from Hong Kong.
We have a network of local tailors in your city that could take care of minor alterations. Alternatively, you could mail us your clothing through FedEx at our cost.
However, our incidence of having to make alterations are extremely rare and often due to the change in size of our customers. If you are not satisfied with the order, we will do our absolute best to ensure that the fit is right and that you’re happy with the garment.
How long does an alteration take?
The alteration process takes a minimum of 2 weeks.
Do you accept returns or refunds?
Yes we do. Please read our returns and refunds policy in Guarantee & Returns for more information.
Will I receive the same product that I see in the photo?
Yes, you will receive the product that you see and ordered on our website. There may be slight differences in colours of pocket squares or ties due to different screen resolution on devices.
Will I receive all the products I ordered?
Yes, you will receive all the products you ordered. If you ordered accessories along with custom online products, then we will combine the order and send it to you. We may split the shipment into two separate deliveries for efficient shipping.
What do I need to do if I receive the wrong product or a defective product?
If you receive the wrong product or a defective product, you may return it to us as long as it has not been used. The product must be returned within 30 days of receiving the order, with the original box placed inside a protective outer box for shipping.
Can I remove products from my shopping bag?
Yes, you can add or remove any product(s) as long as your order has not been placed. Adding product(s) to the shopping bag does not constitute a reservation, if you didn’t make a purchase.
How will my order be packaged?
Your order will be packaged carefully in a protective Senszio box to ensure that it arrives to you in a good condition.
Do you accept returns or refunds of accessories?
The products can be accepted for returns or refunds if you are not satisfied. You may return it to us as long as it has not been used. The product must be returned within 30 days of receiving the order, with the original box placed inside a protective outer box for shipping. For further information on returning an order, please view our Guarantee and Returns Policy.